Cancellation Policy

Last updated: 5th June 2025

At TLC Massage, we value your time and ours. To ensure smooth scheduling and fair access to appointments for all clients, we kindly ask that you observe our cancellation and rescheduling policy outlined below.

 

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1. Cancellations and Rescheduling

We require at least 24 hours’ notice if you need to cancel or reschedule your appointment.

• Cancellations made with more than 24 hours’ notice: No charge.

• Cancellations made with less than 24 hours’ notice, or failure to attend: A cancellation fee of 50% of the scheduled service may apply.

You can cancel or reschedule your appointment via the confirmation email/SMS or by contacting us directly.

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2. No-Shows

If you miss your appointment without notifying us, a no-show fee of 100% of the scheduled service may be charged.

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3. Running Late

If you are running late, please let us know as soon as possible. We will do our best to accommodate you, but your session may be shortened out of respect for the next client.

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4. Illness or Emergency

We understand that sometimes life happens. If you are unwell or have an emergency, please contact us as soon as you can. We’re happy to reschedule your appointment where possible.

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5. How to Cancel

You can cancel or reschedule using:

• Your confirmation email or SMS (if booked online), or

• By calling or texting us at: