Privacy Policy
Last updated: 5th June 2025
TLC Massage (“we”, “our”, or “us”) is committed to protecting your privacy. This policy outlines how we collect, use, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What We Collect
We may collect personal information when you:
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Book an appointment online or in person
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Contact us by phone, email, or social media
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Subscribe to our newsletter or marketing list
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Purchase products or gift cards
This may include:
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Your name and contact details
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Appointment preferences and booking history
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Payment information (processed securely via Square)
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Communication preferences
We do not require personal health information to make a booking.
2. How We Use Your Information
We use your information to:
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Confirm and manage bookings
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Send appointment reminders and updates
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Respond to enquiries and provide support
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Send occasional marketing messages (via email or SMS)
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Improve your experience with our services
You can opt out of marketing communications at any time.
3. Third-Party Services
We use the following trusted providers:
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Square – for online booking and payments
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MailerLite – for email and SMS marketing
Your information may be shared with these services only to the extent necessary to deliver our services.
4. Storage and Security
Your data is stored securely using online systems. We take reasonable steps to protect your information from misuse, loss, or unauthorised access.
5. Access and Corrections
You can request access to, or correction of, your personal information by contacting us using the details below.
6. Website Use and Cookies
Our website (tlcmassage.com.au) may use cookies or basic analytics to improve your browsing experience. No sensitive information is collected via our website.
7. Contact Us
If you have any questions about this policy or your personal information, please contact us:
TLC Massage